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Refund policy

We are happy to serve our customer to providing good quality product and service. We hope that you are always satisfied with your Audela Supplement purchase.

By purchasing from our online store you agree to our return and policy in full, as listed below :

1. Returns and exchange are accepted if returned within 14 days of receipt (for local and international orders).
2.  For product faulty in any condition of powder/liquid produce by factory we will exchange without any charges.
3. Please note to contact our customer service at or +60102293042 and attach details 

  • Proof of purchase/order number

  • A short description of the issue

  • Supporting image(s)

4. Product also can be return by walk in/postage to our adress :

Audelabeauty HQ
Attn : Customer Service Department,
No 24-2 Jalan Elektron U16/F, 
Denai Alam 40160, Shah Alam,

Only Products purchased on Audela platforms site may be returned for exchange, for any others platform please to contact your reseller or customer service for futher action. If you are entitled to a return and exchange , we will process within 14 working days upon receiving the item. You will receive notification of your refund from us via email or whatsapp +0102293042.